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Code of Ethical Conduct

In order to provide the highest level of professionalism to our valued clients around the world, Members of the Association of Destination Management Executives International (ADMEI) have made the commitment to honor and uphold the following standards throughout their membership in ADMEI. By doing business with an ADMEI member, clients and suppliers are assured they are dealing with a DMC professional of good standing.

As a member of ADMEI, I will:
  •  Partner with clients, colleagues and suppliers in a professional and ethical manner.
  • Use my position in ADMEI to the support and advancement of my professional organization, and I will advise all parties including my organization, of any circumstances which may have the appearance of impropriety.
  • Commit to improve and evolve the DMC profession while maintaining its integrity and competence.
  • Protect the confidentiality of Client Requests for Proposals (RFP) and company information shared with a DMC.
  • Honor oral and written agreements in spirit and intent.
  • Avoid actions which are or could be perceived as a conflict of interest or for individual gain.
  • Not knowingly or recklessly make false or misleading statements about clients, colleagues and suppliers or their business.
  • Offer reasonable and appropriate incentives, goods and services in business relationships and adhere to anti-bribery best practices and related local legislation where enforced.
  • Commit to the protection of the environment by responsible use of resources in the production of events and meetings and offering environmentally responsible alternatives to clients.
  • Practice financial integrity by maintaining proper and accurate records in accordance with applicable laws, regulations, and Generally Accepted Accounting Principles (GAAP).
  • Remain impartial with regards to the program elements proposed to clients.
  • Do my part as an organization to create an inclusive work environment, observing equal opportunities, that respects all peoples without regard to ethnic origin, nationality, national origin, race, religion or belief, sex, gender, age, color, sexual orientation, or disability.
  • Support building a diverse team and supplier network and not tolerate discrimination of any kind.
  • Pay industry-standard rates as applicable in each country for employees and freelance staff never going below any set legislative minimum wage threshold.
  • Always act in the best interests of the association.

 

Supplier and Industry Relationships
As a member of ADMEI, I will:
  •  Provide all available and pertinent information during the bidding process such as whether the program is firm, or if other options/suppliers are being considered.
  • Refrain from knowingly using proprietary and confidential information, proposals, or concepts from competing Destination Management Companies or third parties.
  • Accept only reasonable and appropriate incentives, goods, and services in business relationships and adhere to any legislation applicable to bribery.
  • Respond with timely information necessary to successfully deliver services.
  • Provide professional feedback (when requested) on why any proposals are rejected and release any holds or intents with affiliated suppliers in a timely manner.
  • Be fiscally responsible and pay all deposits and final invoices in a timely manner.

 

Client Relationships
As a member of ADMEI, I will:
  •  Act ethically, with integrity and professional competence.
  • Present services and supplier partners that best suit the clients’ goals and objectives.
  • Provide an accurate estimation of the program requirements in accordance with industry standards.
  • Offer only reasonable and appropriate incentives, goods and services in business transactions.
  • Use client deposits/payments as contracted for each client's program.
  • Protect clients’ information by using programs that secure and encrypt information and in accordance with any General Data Protection Regulation (GDPR) legislation (or equivalent) in DMC country or region.
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